1. Introduction. 2. Starting Points/Contact/Active Listening/Shadowing. 3. Paternalism/The Good Design of Decision-Making Processes/A Thousand Small Programs/The ABCD of Self-help. 4. The Cross-cultural Dimension/A Cross-cultural View of Body Language/A Cross-cultural View of Blatant Disturbance/A Cross-cultural View of Academic Success. 5. The Anatomy of Humor/Admiration and Respect/Double and Triple Emotions/Malign Envy and Benign Envy. 6. A Few Suggestions for a Humor-based Methodology for City Planners, Teachers, Sociologists and Administrators. 7. The Seven Rules of the Art of Listening.
